Privacy Policy

Effective Date: January 1, 2026

At DIHAI CNC, we respect your privacy and are committed to protecting the personal information you provide when visiting our website or contacting our team. This Privacy Policy explains how we collect, use, store, and protect your information.

---

1. Information We Collect

When you interact with our website, we may collect the following information:

• Full Name
• Company Name
• Email Address
• Phone Number
• Country or Region
• Inquiry Details
• Uploaded Documents or Drawings
• IP Address
• Browser Information
• Website Usage Data

We only collect information that is necessary to provide our products, services, and customer support.

---

2. How We Use Your Information

The information we collect may be used to:

• Respond to inquiries and quotation requests
• Recommend suitable products and solutions
• Process customer communications
• Improve our website and services
• Provide technical support
• Send product updates or company news (when applicable)
• Comply with legal obligations

Your information is used solely for legitimate business purposes.

---

3. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and analyze website performance.

Cookies help us:

• Remember your preferences
• Improve website functionality
• Analyze visitor behavior
• Enhance website performance

You may disable cookies through your browser settings if you prefer.

---

4. Information Sharing

DIHAI CNC does not sell, rent, or trade your personal information to third parties.

We may share information only when necessary with:

• Shipping and logistics partners
• Payment service providers
• Technical support providers
• Government authorities when required by law

All partners are expected to protect your information appropriately.

---

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Although we take reasonable precautions, no internet transmission or electronic storage method can be guaranteed to be completely secure.

---

6. Data Retention

Your personal information will only be retained for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with applicable legal and regulatory requirements.

Once the information is no longer required, it will be securely deleted or anonymized.

---

7. Third-Party Links

Our website may contain links to external websites for your convenience.

DIHAI CNC is not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of any external sites they visit.

---

8. Your Rights

Depending on your local laws and regulations, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your personal data
• Restrict or object to certain data processing
• Withdraw consent where applicable

To exercise any of these rights, please contact our team using the information below.

---

9. International Data Transfers

As DIHAI CNC serves customers worldwide, your information may be processed or transferred across different countries when necessary to provide our products and services.

We take reasonable steps to ensure your information remains protected during such transfers.

---

10. Changes to This Privacy Policy

DIHAI CNC reserves the right to update this Privacy Policy at any time to reflect changes in legal requirements, business operations, or website functionality.

Any updates will become effective immediately after they are published on this page.

---

11. Contact Us

If you have any questions regarding this Privacy Policy or the way your personal information is handled, please contact us.

Company: DIHAI CNC

Website: www.dihaimachinery.com

Phone: +861566833 6365

Email: sales@dihaimachinery.com